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Contact

Talk to OTP Route

Sales, onboarding, API questions or account support — one inbox, answered by people who know the platform. We reply by email within one business day.

[email protected]

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Sales & volume

Planning a large workload or want to talk through pricing for your routes? Tell us about your use case, expected volume and target countries.

Email sales
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Onboarding

Need a sandbox account for development or a hand wiring webhooks into your stack? We'll help you get to your first captured OTP.

Request onboarding
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Technical support

Include the activation or number ID, the request ID or timestamp and the HTTP status you received. It helps us answer in one reply.

Email support
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Billing & refunds

Questions about top-ups, invoices, crypto payments or refunds. Please send from the email address on your account.

Email billing
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Report abuse

Seen a number from our platform used for fraud or harassment? Send the number, the date and time and what happened.

Report abuse
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Security

Found a vulnerability? Report it privately so we can investigate and fix it. Our contact details are also in security.txt.

Report a vulnerability
What to expect

Response expectations

  • We reply to every email within one business day.
  • Account and billing requests must come from the email address registered on the account.
  • We will never ask for your password, full card number or API key by email.
  • Support is provided in English.
Self-serve

Answers you can find now

Prefer to just start building?

Create a free pay-as-you-go account and generate an API key in a couple of minutes. No monthly fee.

Create free account Read the docs

Why teams trust OTP Route

  • Operated by a registered US company (KwikCall AI LLC, New Mexico)
  • Card payments through Stripe with 3-D Secure; USDT/USDC on several networks
  • Pay only if the code arrives — automatic wallet refund otherwise
  • PDF invoice emailed for every top-up and number purchase
  • Two-factor sign-in, signed webhooks (HMAC-SHA256) and bot-protected forms

Legal & policies

Contact FAQ

How do I contact OTP Route support?
Email [email protected]. Send account and billing questions from the email address on your OTP Route account and include the activation, number or invoice ID if you have one.
Who operates OTP Route?
OTP Route is a product of KwikCall AI LLC, a New Mexico limited liability company at 1209 Mountain Road Pl NE, #4948, Albuquerque, NM 87110, USA.
Can I get a sandbox account for integration tests?
Yes. Email [email protected] from your account email and ask for sandbox mode. Sandbox accounts get simulated numbers and codes, so you can test webhooks and polling end to end without spending wallet funds.
What if a verification code never arrives?
You don't need to contact us: if no code arrives within the 20-minute window, the activation is closed and the full amount goes back to your wallet automatically.
Can I get a dedicated number outside the United States and Canada?
Self-serve dedicated numbers are offered in the US and Canada only. Email the team to ask about another country; availability depends on local rules and is not guaranteed.
Will OTP Route ever ask for my password or API key?
No. We never ask for your password, full card number, 2FA codes or API keys by email or chat. Report any such request to [email protected].

Company

KwikCall AI LLC — OTP Route is a product of KwikCall AI LLC, a New Mexico limited liability company.
1209 Mountain Road Pl NE, #4948, Albuquerque, NM 87110, USA
[email protected]